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2 and half years since Youtility
The collision of Marketing and Customer Service
Answering every complaint in every channel, every time
Novel Idea: actually doing research
80% of customers say they provide superior customer service
If you call your customer service center the call center, you have a problem
What should be on your tool list?
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WhatsApp managing traffic in India
KLM handling lost passenger items
What are the first steps? The "reply only twice" rule.
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Our theme song is called Mellow G by Fonkmasters in the Music Alley from Mevio.