In this Marketing Over Coffee:
This week we chat with author Kate Edwards about her book: "Hello! And Every Little Thing That Matters"
What’s the big idea, behind the book?
The connection of cleanliness to service
Are service oriented people born or taught?
The importance of team to culture and scaling
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Are there connections between personality and ability to provide good service? Can you tell if someone is service oriented when you meet them?
Obviously these lessons are critical for the hospitality industry, how does it apply to other markets?
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Moment by moment scripting, and building service spaces
The Folly of 4 Smileys
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Our theme song is called Mellow G by Fonkmasters in the Music Alley from Mevio.