Talking Service with Kate Edwards

In this Marketing Over Coffee:
This week we chat with author Kate Edwards about her book: "Hello! And Every Little Thing That Matters"

Direct Link to File

Brought to you by our sponsors: Infer and TopTal

What’s the big idea, behind the book?

The connection of cleanliness to service

Are service oriented people born or taught?

The importance of team to culture and scaling

This offer is only for MoC listeners – if you go to www.infer.com/moc and enter your email you’ll see how their simulation system works. You’ll be rated as to whether Infer might be a fit for your organization. If you score above 80, you’ll be qualified to get a free Pre-Model Assessment – they’ll examine your last 12 months of salesforce data and give you a full report on lead conversion metrics, campaign effectiveness, optimal time frames for lead conversion, all kinds of interesting stats. Infuse intelligence into your sales and marketing stack. Create lift with Infer.

Are there connections between personality and ability to provide good service? Can you tell if someone is service oriented when you meet them?

Obviously these lessons are critical for the hospitality industry, how does it apply to other markets?

Do you need developers or designers? MoC is working with the TopTal network of professionals in the top 3% of their trade.

Moment by moment scripting, and building service spaces

The Folly of 4 Smileys

Check us out on LinkedIn: John and Chris.

Sign up for this Podcast in iTunes (and don’t be afraid to give us a review)

Our theme song is called Mellow G by Fonkmasters in the Music Alley from Mevio.